Creating and preserving affordable housing – with passion and purpose.
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Community Land Trust (CLT) is the social-purpose real estate developer owned by British Columbia’s co-operative housing sector. We champion housing solutions that create, preserve and steward permanently affordable homes for people and households of all ages, incomes, abilities, ethnicities, sexual orientations and gender identities.
Aligned with the purpose and goals of the Co-operative Housing Federation of BC, our team of skilled industry professionals is focused on creating, preserving and advocating for co-operative communities residents are proud to call home.
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Building Manager
Location
Vancouver, British Columbia (Hybrid)
Application Deadline
Ongoing
Description
Community Land Trust (CLT) is a social purpose real estate developer creating permanently affordable housing solutions for people, with a focus on co-operative housing. We currently hold a portfolio of 2,100 homes and commercial spaces across Metro Vancouver, the Fraser Valley, and Vancouver Island, with many more under construction and active development.
Our team of skilled industry professionals is focused on creating and advocating for inclusive communities that residents are proud to call home.
Purpose of the Position
The Building Manager is responsible for the day-to-day management and maintenance coordination of the housing co-operative. They are the first on-site point of contact and respond diligently and expeditiously to all inquiries, concerns or emergencies that occur during regular business hours. They are also responsible for carrying out policies and procedures determined by the Board of Directors and as directed by the co-op representative(s).
Skills & Abilities
Experienced computer user, with an emphasis on MS Word, MS Excel, MS Outlook and Windows
Excellent interpersonal skills, including judgement, tact, integrity and patience
Demonstrated ability to communicate effectively with spoken and written English with the goal of achieving results and resolving conflict
Strong time management and organization skills
Effective problem solving and critical thinking skills
Reliability, accuracy and attention to details
Ability to maintain confidentiality and a professional business demeanor
Experience working with multi-unit residential buildings is considered an asset; includes a strong focus on effective communication with residents and contracted maintenance personnel
Strong knowledge of building systems and project coordination experience is considered an asset
Demonstrated knowledge of co-operative governance is considered an asset
Key Responsibilities
Effectively and accurately communicate information between the co-op Board of Directors and the appropriate CLT team
Responding to member/residents inquiries and complaints with the goal of resolving matters in a timely manner
Maintaining records and preparing correspondence and notices
Ensuring effective arrears management, including but not limited to the collection of housing charges
Processing member payments, including electronic payments and cheque deposits
Facilitating the month-end process by accurately recording and processing transactions and submitting to the accounting team
Preparing and presenting monthly management and maintenance reports to the co-op’s Board of Director
Assisting the Board by addressing inquiries or concerns that pertain to co-op rules, procedures, operating agreements, budgets, and any other documents
Preparing annual corporate filing and reporting to the municipality
Advertising vacant units and filling the vacancies
Maintain AP/AR
Undertaking credit checks, completing income verifications and administering petty cash fund
Attending the Annual General Meeting (AGM) of the co-operative, board meetings, and other evening meetings or events as necessary
Overseeing and supervising the Co-op Administrative Assistant
Performing other duties as appropriate
Maintenance Coordination
Receiving and coordinating building maintenance work orders for member/resident units
Processing work orders for unit inspections
Coordinating access to units between members/residents and the CLT’s building management team
Participating in emergency maintenance co-ordination during regular working hours, in the absence of other staff, and during scheduled after-hours emergency rotations.
Requirements
If required, the ability to work on-site and/or remotely during hours that are outside of the regular workweek (i.e. statutory holidays, weekends and evenings.) This includes being available for on-call building emergencies and after-hours emergency rotations, to facilitate the move in and move out process, and to fulfill other operational requirements.
Ability to attend Annual General Meetings, evening board meetings and other educational events when necessary
Ability to meet intensive and changing deadlines
Flexibility to work on-site in the office of multiple housing co-operatives with frequent activities and travel in and around the Burnaby and Coquitlam areas
Access to a vehicle is required
Education & Experience
Degree or diploma in Business Administration, Real Estate Management, or Property Management or equivalent experience in a related field
Community Land Trust (CLT) is a social purpose real estate developer creating permanently affordable housing solutions for people, with a focus on co-operative housing. We currently hold a portfolio of 2,100 homes and commercial spaces across Metro Vancouver, the Fraser Valley, and Vancouver Island, with many more under construction and active development.
We expect our portfolio to include more than 3,500 homes in the next three years, with projects actively under development and construction.
Our team of skilled industry professionals is focused on creating and advocating for inclusive communities that residents are proud to call home.
Purpose of the Position
Reporting directly to the Director of Real Estate and Asset Management, the Asset Manager will collaboratively manage major capital asset renewal projects, ensure alignment between capital plans and maintenance/repair priorities, as well as manage energy audits and other programs related to energy analysis and building retrofits. They will build and maintain productive relationships with the development and finance teams and business partners and industry contacts.
Education and Experience
A minimum of five years’ experience in architecture, construction, building science or engineering in building systems/mechanical engineering or a related field.
A minimum of seven years’ experience on duties relating to the operations and/or management of large complex buildings
Training and experience in project management, budgeting, estimating, and procurement. CAPM or PMP are considered an asset.
Training and/or experience in capital planning, portfolio planning, asset management, and property management, real estate development, planning, design, construction management or engineering are considered an asset.
Experience writing funding proposals, working with government funders and experience writing technical reports.
Experience working in a charity or non-profit context is considered an asset.
Skills and Abilities
Knowledge and experience in asset management, capital planning, portfolio management.
Knowledge and experience in energy management, conservation, analysis, and energy retrofit projects.
Knowledge of project management best practices, particularly budgeting, scope, time management, and procurement.
Ability to build and leverage relationships with funders and other stakeholders.
Ability to prepare business cases and funding proposals.
Ability to read and understand legal documents and construction plans.
General knowledge of building codes and systems.
Knowledge of advanced building mechanical systems considered an asset
Well organized, multitasking, and prioritizing skills with the ability to work on multiple projects at any given time with tight deadlines while maintaining a high level of accuracy and attention to detail.
Ability to undertake research and analysis related to managing capital assets.
Ability to perform duties with limited supervision and to demonstrate excellent administrative and time management skills to effectively coordinate a variety of competing tasks as well as organize and manage workloads and set priorities.
Ability to use standardized software packages, including word processing, spreadsheets, presentations, and customized in-house database programs.
Ability to develop, coach and guide staff members and build collaborative teams.
Excellent communication skills
Key Responsibilities
As a member of our growing team, your responsibilities will include: Asset Management
Lead the analysis of all capital costs
Review operating agreement reporting requirements to ensure compliance
Assist operations on planning and authorizing expenditures for budget compliance in collaboration with Senior Property Manager (suite and building renovations)
Maintain accurate and up-to-date work schedules and associated support activities on capital projects
Monitor and report status during the project lifecycle
Assist with the tendering process for renovation projects and verifying that all necessary paperwork has been submitted
Support the development of project scope, proposal, estimate, and change notices
Coordinate the procurement process and contracting documents, including Request for Quotations, Technical Bid Evaluations, Engineering Work Packages
Ensure the project execution plan and quality management plan are adhered to and documented
Ensure appropriate and sufficient insurance coverage for assets
Capital Planning
Lead the analysis of all capital costs
Review operating agreement reporting requirements to ensure compliance
Assist operations on planning and authorizing expenditures for budget compliance in collaboration with Senior Property Manager (suite and building renovations)
Maintain accurate and up-to-date work schedules and associated support activities on capital projects
Monitor and report status during the project lifecycle
Assist with the tendering process for renovation projects and verifying that all necessary paperwork has been submitted
Support the development of project scope, proposal, estimate, and change notices
Coordinate the procurement process and contracting documents, including Request for Quotations, Technical Bid Evaluations, Engineering Work Packages
Ensure the project execution plan and quality management plan are adhered to and documented
Ensure appropriate and sufficient insurance coverage for assets
Energy Management
Lead the annual energy audit for the portfolio and other programs related to energy analysis or retrofits
Identify potential problems/projects, develop business cases for capital investment, and identify funding sources for energy retrofit projects
Liaise with funding organizations, and leaders in asset management and sustainability for energy management including rebates and grants
General
Prepare annual budget for capital assets in coordination with the finance department
Participate in quarterly financial reviews with Directors and Managers
